> ## Documentation Index
> Fetch the complete documentation index at: https://docs.superun.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# superun FAQ

> Answers to common questions about superun features, workflows, data, security, and policies.

## Getting started

<AccordionGroup>
  <Accordion title="What is superun?">
    superun is an AI-powered platform that helps users of any skill level create websites or apps using natural language.
  </Accordion>

  <Accordion title="What can I build with superun?">
    From landing pages to complex tools, internal platforms, and interactive prototypes—superun lets you build and iterate quickly.
  </Accordion>

  <Accordion title="Do I need coding experience?">
    No. Whether you code or not, you can build using chat and visual editing.
  </Accordion>

  <Accordion title="How do I create a project?">
    Describe your goal in the dashboard message box. superun generates a starting version. Start small and refine incrementally.
  </Accordion>

  <Accordion title="Can I start from templates?">
    Yes. Use templates or remix public projects to jumpstart your build.
  </Accordion>

  <Accordion title="I'm not receiving verification codes during registration?">
    If you're using QQ email or Gmail and not receiving verification codes, try the following:

    * Check your spam/junk folder, verification codes may be marked as spam
    * Gmail users should check the spam folder, sender is `UCDarts`
    * If you haven't received it for a long time, you can retrigger the registration process
  </Accordion>

  <Accordion title="What's the difference between Demo, Prototype, and Development?">
    * **Demo**: Pure frontend, used only to validate ideas and workflows, uses fake data
    * **Prototype**: Same as Demo, does not include development
    * **Development**: Connects real capabilities (such as sending emails) to become a product that can actually serve other users
  </Accordion>
</AccordionGroup>

## Building with superun

<AccordionGroup>
  <Accordion title="How to build efficiently?">
    Focus on one feature at a time, build step by step, and reproduce issues minimally before fixing.
  </Accordion>

  <Accordion title="Prompt tips">
    Be clear and specific; iterate; include style or design keywords when helpful.
  </Accordion>

  <Accordion title="Backend & data">
    Use Supabase for persistence, authentication, and Edge Functions.
  </Accordion>

  <Accordion title="What login methods are supported?">
    In your projects, superun can automatically integrate the following login methods using Supabase auth:

    * **Email and password login**
    * **Phone verification code login**
    * **Google login**
    * **WeChat login** (Official Account web authorization)

    **About WeChat login**: WeChat login is now supported, but requires the following prerequisites:

    * A verified WeChat Official Account (Service Account with completed verification)
    * AppID and AppSecret configured in the Official Account backend
    * Your project domain added to the "Web Authorization Domain" whitelist in the Official Account settings

    Once these conditions are met, tell AI your Official Account information in the conversation and superun will complete the integration automatically.
  </Accordion>

  <Accordion title="What services does superun provide?">
    superun offers the following services that you can integrate into your projects:

    * **superun Cloud**: Integrate user authentication, data storage, and backend functions into your product.
    * **superun AI**: Integrate AI functions into your product.
    * **Stripe**: Integrate payment processing functions into your product. Securely accept payments, manage subscriptions, and process transactions (suitable for international payment scenarios, such as credit cards, digital wallets, etc.).
    * **superun Pay**: Fully managed WeChat Pay and Alipay for mainland China—enable on the payment plugin details page without applying for your own merchant IDs. See [superun Pay](/superun/integrations/superun-payment).
    * **WeChat Pay**: Self-serve WeChat H5 Pay via the dedicated guide (different from the fully managed superun Pay flow).
    * **Alipay**: Self-serve Alipay H5 Pay via the dedicated guide (different from the fully managed superun Pay flow).
    * **superun image generation**: Integrate AI image generation functions into your product.
  </Accordion>

  <Accordion title="What is superun Pay? Where are fees and rules?">
    **superun Pay** is the platform’s fully managed WeChat Pay and Alipay solution for mainland China: hosted checkout, orders, and wallet flows. Enable it from the payment plugin details page.

    **Fees, settlement, and withdrawal rules** are not listed in full here. After you enable payments, see the live copy and agreements in the plugin, **My Wallet**, and related screens.

    For capabilities and setup, see [superun Pay](/superun/integrations/superun-payment).
  </Accordion>

  <Accordion title="Secrets">
    Never paste secrets in chat. Store them in environment variables or secrets.
  </Accordion>

  <Accordion title="SEO">
    Set page title/description, use semantic structure, and provide social share images.
  </Accordion>

  <Accordion title="Can I integrate WeChat Pay? How is it configured?">
    Two options are available, choose based on your needs:

    * **Use your own merchant ID**: Self-serve WeChat H5 Pay—you provide your WeChat Pay merchant ID, API keys (API key/secret), etc., and configure them in the conversation following the setup guide. See [WeChat H5 Pay setup guide](/superun/skills/configure-wechat-pay).
    * **superun Pay (recommended)**: No merchant ID application needed. The platform **fully manages** WeChat Pay and Alipay collection for mainland China—just enable it on the payment plugin details page. See [superun Pay](/superun/integrations/superun-payment).
  </Accordion>

  <Accordion title="Can superun generate videos? How do I integrate an external short-video app?">
    * **Built-in capability**: superun has a **Video Generation** plugin in the skill library that adds AI video generation to your app (enable it per project under Development → Skill Library). Full generation capabilities are still being iterated, with model selection and parameter configuration rolling out in later versions. See [Video Generation](/superun/integrations/video-generation).
    * **Integrate an external video API**: For richer capabilities, you can also call an external video API. The provider needs to supply their **API documentation** and **API key / secret**, which you configure in the superun conversation.
    * **Choosing a provider**: There are many external video API providers with varying quality, styles, and pricing—compare and choose based on your needs.
    * **Success story**: Some users have packaged short-video apps and published them as WeChat Mini Programs (using superun's WeChat Mini Program integration).
  </Accordion>

  <Accordion title="What's the monthly cost for ~500 daily users? How are withdrawals and taxes handled?">
    * **Access / cloud cost**: See [Pricing Plans](/superun/pricing). Cloud service is billed as "fixed + usage", and the cost difference between \~500 and a few dozen daily users is small.
    * **AI usage cost**: Pay-as-you-go (by actual Compute Credit consumption); view details in **Account Information - My Compute Credits - Consumption Details tab**.
    * **Withdrawals and taxes**: For withdrawals, settlement, and tax handling of funds collected into the platform, you can use superun's **free consultation** feature to ask.
  </Accordion>

  <Accordion title="Compute usage is high—what if I need to fix errors afterward?">
    The system supports **version rollback**: you can restore to any prior version in one click for safe iteration, avoiding extra consumption from redoing work.

    To save more Compute Credits, we recommend:

    * Use the **free consultation / chat mode** to think through your plan before letting AI act;
    * When something goes wrong, click "Repair" first to let the system auto-fix; if that fails, roll back or regenerate.
  </Accordion>

  <Accordion title="Where do I get technical support for API configuration, API keys, etc.?">
    For questions about API configuration, API keys, and similar topics, you can use superun's **free consultation** feature to ask.
  </Accordion>

  <Accordion title="What should I do if a page crashes or freezes?">
    A crashing or frozen page is usually caused by a code bug that drives CPU / memory usage too high.

    * **Refresh or restart the page first**: in most cases a refresh temporarily recovers it.
    * **Locate the issue**: after recovering, tell AI the steps that triggered the crash so it can investigate and fix the code.
    * **Repair or roll back**: click "Repair" to let the system auto-fix, or roll back to a working version.
  </Accordion>

  <Accordion title="Can I generate different QR codes for different Mini Program pages?">
    Not currently. superun does not yet support generating separate QR codes for individual Mini Program pages. For now you can only change the landing page shown when the Mini Program opens by **modifying the entry route**. If you need this, please contact support to share feedback.
  </Accordion>

  <Accordion title="Will my site be indexed by search engines? Why is only the homepage crawled?">
    If your site is hosted as a **SPA (single-page app) + fallback**, every URL returns the same homepage HTML, so search engines and AI crawlers only see the homepage content—inner pages can't be indexed properly, hurting SEO / GEO.

    * **Migrate to SSG**: convert the project to static site generation (SSG) so each page outputs its own crawlable static HTML. See [SSG migration](/superun/skills/seo/ssg).
    * **Optimize for GEO**: see [GEO](/superun/features/geo) to improve visibility in AI / search scenarios.
  </Accordion>
</AccordionGroup>

## Features

<AccordionGroup>
  <Accordion title="Project visibility">
    Configure project visibility in Publish settings. Published projects have a chance to be selected for community showcase (appearing in "See others' creations"). If you don't want your project in the community showcase, you can contact support to remove it, or take the project offline.
  </Accordion>

  <Accordion title="How can I share a project without publishing it?">
    Even if a project is unpublished or offline, you can share it with others through an internal share link:

    * Find the "Open preview in new tab" option in the project navigation bar
    * Click to open preview in a new tab
    * Copy the preview page URL and share it with others
    * Internal share links are real-time and will not appear in public lists
  </Accordion>

  <Accordion title="How do I view form submission data?">
    You can view form submission data through the following methods:

    * AI will tell you the viewing path in the conversation
    * You need to generate a backend management page in the project
    * If using superun Cloud, you can view it in the database
  </Accordion>

  <Accordion title="When can I use consult mode for free?">
    consult mode can be used for free at the following times:

    * Before generating the initial 4 styles, you can use temp-consult simultaneously during the waiting process
    * After project work is completed, click Ask button (consult mode) and ask questions
    * If generation is in progress, consult mode needs to queue, wait until work is completed before consulting
  </Accordion>

  <Accordion title="Modes">
    Switch between Editable Design and Code mode depending on your task. Note: viewing code is available to all users; downloading / exporting code requires a paid subscription.
  </Accordion>

  <Accordion title="Can I make a copy of a project?">
    Use Remix to duplicate a project. Projects connected to Supabase must be disconnected first.
  </Accordion>

  <Accordion title="How do I publish my project?">
    After editing, open the publish flow, set visibility, and generate a shareable link.
  </Accordion>

  <Accordion title="How do I add a custom domain?">
    Use the publish settings wizard to connect a custom domain (major DNS providers supported).
  </Accordion>

  <Accordion title="Can I see analytics for my published projects?">
    Basic visit analytics are supported; you can also integrate third-party tools.
  </Accordion>

  <Accordion title="What file types and sizes can I upload?">
    superun currently supports the following upload types and limits:

    **Supported file types**

    * Images: `png`, `jpg`, `jpeg`, `webp`, `gif`
    * Code/text files: `svg`, `js`, `ts`, `jsx`, `tsx`, `py`, `java`, `cpp`, `c`, `h`, `cs`, `php`, `rb`, `go`, `rs`, `swift`, `html`, `css`, `scss`, `less`, `json`, `xml`, `yaml`, `yml`, `md`, `txt`
    * Documents: `pdf`, `docx`, `xlsx`, `xls`, `csv`
    * Video: `mp4`, `avi`, `mov`, `wmv`, `flv`, `webm`, `mkv`
    * Audio: `mp3`, `wav`, `ogg`, `flac`, `m4a`, `aac`

    **Limits**

    * Images: up to **20 MB** per file, max 29900 pixels per dimension
    * Code/text files: up to **5 MB** per file
    * PDF: up to **50 MB** per file, max 800 pages
    * Word (docx): up to **50 MB** per file, max 100 images
    * Excel (xlsx/xls): up to **30 MB** per file, max 60000 characters of text content
    * CSV: up to **5 MB** per file, max 60000 characters of text content
    * Video/audio: up to **100 MB** per file
    * Maximum number of files per request: **10**
    * Request timeout: **60 seconds**

    These limits apply to file uploads in relevant superun flows (for example, attaching files in chat or tools that accept uploads).
  </Accordion>

  <Accordion title="Can I add images to a prompt?">
    Yes. Paste sketches, screenshots, or design references to improve results.
  </Accordion>

  <Accordion title="Can I add videos to a prompt?">
    Not yet. Use keyframe screenshots instead.
  </Accordion>

  <Accordion title="Can I import designs from Figma?">
    Yes. Import from Figma as a starting point and refine via chat/visual edits.
  </Accordion>

  <Accordion title="Can I start from existing code (e.g., GitHub)?">
    Not currently. Starting from an existing repository is not supported.
  </Accordion>

  <Accordion title="Does superun support on-premise (private) deployment?">
    superun offers two private / self-hosted deployment paths—choose based on your needs:

    **Path 1: Download the code and self-host (no technical support)**

    1. Export the frontend code from the project during the **development stage**
    2. Deploy the code to your own server or a third-party hosting platform (e.g., Netlify, Vercel)
    3. Backend data, authentication, cloud functions and other capabilities that depend on superun Cloud need to be re-implemented by you

    For this path, maintenance, security hardening, upgrades, and troubleshooting of the self-hosted code are entirely your own responsibility. The superun team **does not provide** deployment-related technical support for self-hosted environments.

    **Path 2: superun enterprise private deployment (paid service)**
    superun deploys a node inside your intranet environment, so app generation and runtime both happen within your network and business data does not traverse the public internet. You provide an intranet server and open the required access ports, and superun assists with node deployment.

    This path involves a one-time implementation fee plus regular usage fees. For the specific plan, server requirements, and a quote, please contact sales / support. See [Private deployment](/superun/introduction/private-deployment).
  </Accordion>

  <Accordion title="How do I see my project history?">
    Use the chat history or the history panel to view, preview, and restore versions.
  </Accordion>

  <Accordion title="Can I restore an earlier version?">
    Yes. Restore to any prior version in a single click for safe iteration.
  </Accordion>

  <Accordion title="How do I switch AI models?">
    Just type the model name directly in the chat box, for example:

    * "Switch to Deepseek"
    * "Switch to GPT-4o"
    * "Switch to Claude"

    No need to go to any settings page—AI will respond immediately and use the specified model for subsequent conversations.
  </Accordion>

  <Accordion title="Do I need to manually configure an SSL certificate after binding a custom domain?">
    No. After the domain resolves (usually a few minutes to a few hours), the platform automatically applies and configures an SSL certificate. No manual action is needed. Once the certificate is active, your site is accessible via HTTPS.
  </Accordion>

  <Accordion title="Why does the demo still show fake data after publishing?">
    During the demo stage, AI automatically generates sample data for display purposes—this is normal behavior.

    To display real data, you need to enter the **Development stage**:

    1. Click "Next, Develop" and connect a database (superun Cloud)
    2. After development is complete and published, enter real data with an actual account
    3. The published link will then show real data

    Demo-stage data is only for validating UI and interaction flows and will not appear in your officially published app.
  </Accordion>

  <Accordion title="What should I do if backend file / image uploads keep failing?">
    When backend uploads (e.g., PDFs, images) fail, common causes and checks:

    * **Required fields not filled**: if the form containing the upload has required fields left empty, submission / upload will fail—fill in all required fields per the on-page prompts before uploading.
    * **Check on-page prompts**: look for error hints near the upload control (format, size, count limits) and adjust accordingly.
    * **Format and size limits**: confirm the file type and size are within the supported range (see "What file types and sizes can I upload?" on this page).
    * **Still not working**: send the steps and an error screenshot to AI for help, or contact WeCom customer service for assistance.
  </Accordion>

  <Accordion title="Can I cancel the subdomain assigned by superun?">
    The platform-assigned default subdomain cannot be fully canceled. However, you can **bind a custom domain** for branding; once it's bound and active, you access your site via your own domain and no longer need to use the default subdomain. See [Custom domain](/superun/features/custom-domain).
  </Accordion>

  <Accordion title="The image on my WeChat share card is cropped—what can I do?">
    WeChat share cards automatically crop the **centered 1:1 region** of the image, so non-square images or images whose subject isn't centered can lose key content (such as a logo).

    * **Adjust the image**: place key content (logo / subject) in the **center**, or use a 1:1 square image.
    * **Advanced customization**: for more precise share-card styling, use the WeChat JS-SDK to customize the shared content.
  </Accordion>
</AccordionGroup>

## Managing your account

<AccordionGroup>
  <Accordion title="Change login email">
    Not supported yet. As a workaround, create a new account and migrate via public + Remix.
  </Accordion>

  <Accordion title="Transfer ownership">
    Project owners can use [Project Transfer](/superun/features/project-transfer) to hand a project to a teammate or friend. After acceptance, the recipient becomes the new owner and can continue copying the project. To prevent secondary copies, distribute the work through the marketplace instead of transferring it directly.
  </Accordion>

  <Accordion title="Can I delete my account?">
    Contact support (e.g., [support@superun.ai](mailto:support@superun.ai)) to request account deletion.
  </Accordion>

  <Accordion title="How do I get Compute Credits?">
    Compute Credits can be obtained through the following methods:

    * **New user registration**: Registration grants 40 Compute Credits (valid for **1 month**); the first login also grants 10 Compute Credits (valid for **1 day**), totaling 50 Compute Credits
    * **Daily login**: Automatically receive 10 Compute Credits per day when logging in, monthly cap of 40 (no manual check-in required). Daily login Compute Credits have a validity period of **1 day**
    * **Invite rewards**: Friend needs to register through your invite link and complete a demo (select a style and execute to completion), you'll receive 20 Compute Credits after completion
    * **Top-up**: You can top up on the top-up page, with a "Custom top-up" option on the far right
    * View specific earning and consumption details in **Account Information - My Compute Credits - Consumption Details tab**
  </Accordion>

  <Accordion title="How do I contact technical support?">
    The correct technical support email is `support@superun.ai` (note it's .ai not .com). You can also contact the support team through official support channels on the website.
  </Accordion>

  <Accordion title="My previous projects disappeared after logging in with WeChat?">
    This usually happens because **a different login method created a new account**: if you originally registered with email and later switched to WeChat login, the system creates a new account and your original projects won't appear.

    **Solution**:

    1. Sign out and log back in with the email you used to register
    2. Once you confirm your original projects are accessible, bind WeChat in account settings so you can log in with WeChat going forward
    3. If you've forgotten your registration email, add our WeCom customer service for assistance
  </Accordion>

  <Accordion title="Will clicking Retry charge my Compute Credits again?">
    No. Clicking "Retry" **continues the previously unfinished (interrupted) task**—this is normal behavior and **does not consume Compute Credits again**. You can view each consumption in **Account Information - My Compute Credits - Consumption Details tab**.
  </Accordion>

  <Accordion title="Is there a monthly subscription plan?">
    There's no monthly plan at the moment. superun's positioning differs from per-conversation subscription tools: app development is closer to a **one-time investment** (once built, you can keep using it), so we use pay-as-you-go Compute Credits rather than a monthly subscription. To control costs, use the **free consultation / chat mode** to clarify requirements before executing—this saves Compute Credits effectively.
  </Accordion>
</AccordionGroup>

## Policies and Security

<AccordionGroup>
  <Accordion title="How can I get support?">
    Use the official support channels on the website or email the support team.
  </Accordion>

  <Accordion title="Where can I find privacy policy?">
    See the Privacy Policy in the footer of the website.
  </Accordion>

  <Accordion title="Where can I find Terms of Service?">
    See the Terms of Service in the footer of the website.
  </Accordion>

  <Accordion title="What is your refund policy?">
    Refunds follow the Terms of Service. Specific policies are as follows:

    Compute Credits are a **virtual service**; once purchased, they are **generally non-refundable**. If you have questions about historical top-up orders or the Credits-to-Compute-Credits conversion, please contact support for help.

    **Note**: Compute Credits are valid for **12 months**; the system automatically **consumes the earliest-acquired balance first**.

    For more details, please refer to the refund policy section in [Pricing Plans](/superun/pricing).
  </Accordion>

  <Accordion title="Is superun compliant with security standards?">
    superun aligns with industry best practices and advances compliance via third‑party audits and risk management.
  </Accordion>

  <Accordion title="Is superun GDPR compliant?">
    Yes. superun follows GDPR and continuously improves data protection and privacy.
  </Accordion>
</AccordionGroup>

## How superun works

<AccordionGroup>
  <Accordion title="What tech stacks does superun know?">
    Frontend with React/Tailwind; connects to OpenAPI backends; persistence/auth with Supabase.
  </Accordion>

  <Accordion title="Does superun support mobile app development?">
    Focused on web apps; you can build mobile‑friendly responsive pages.
  </Accordion>

  <Accordion title="How does superun remember context?">
    By modeling recent messages and project state. Provide key details in each prompt for best results.
  </Accordion>

  <Accordion title="Who owns the projects and code created?">
    You, the creator, own your projects and code (subject to applicable terms and third‑party licenses).
  </Accordion>
</AccordionGroup>

## About superun

<AccordionGroup>
  <Accordion title="Where is superun based?">
    superun operates as a distributed, remote-first team across multiple locations.
  </Accordion>

  <Accordion title="Is superun hiring?">
    See the latest openings on our website and social channels.
  </Accordion>
</AccordionGroup>

<Card title="superun Website" icon="globe" href="https://superun.ai/web" horizontal>
  Visit the superun website to learn about products, solutions, and updates.
</Card>